London Heathrow implements capacity cap

Statement of John Holland-Kaye, CEO of Heathrow:

"The global aviation industry is recovering from the pandemic, but the legacy of COVID continues to pose challenges for the entire sector as it rebuilds capacity. At Heathrow, we have seen 40 years of passenger growth in just four months. Despite this, we managed to get the vast majority of passengers away smoothly on their journeys through the Easter and half term peaks. This was only possible because of close collaboration and planning with our airport partners including airlines, airline ground handlers and Border Force.

We started recruiting back in November last year in anticipation of capacity recovering this summer, and by the end of July, we will have as many people working in security as we had pre-pandemic. We have also reopened and moved 25 airlines into Terminal 4 to provide more space for passengers and grown our passenger service team.

New colleagues are learning fast but are not yet up to full speed. However, there are some critical functions in the airport which are still significantly under resourced, in particular ground handlers, who are contracted by airlines to provide check-in staff, load and unload bags and turnaround aircraft. They are doing the very best they can with the resources available and we are giving them as much support possible, but this is a significant constraint to the airport's overall capacity.

However, over the past few weeks, as departing passenger numbers have regularly exceeded 100,000 a day, we have started to see periods when service drops to a level that is not acceptable: long queue times, delays for passengers requiring assistance, bags not travelling with passengers or arriving late, low punctuality and last-minute cancellations. This is due to a combination of reduced arrivals punctuality (as a result of delays at other airports and in European airspace) and increased passenger numbers starting to exceed the combined capacity of airlines, airline ground handlers and the airport. Our colleagues are going above and beyond to get as many passengers away as possible, but we cannot put them at risk for their own safety and wellbeing.

Last month, the DfT and CAA wrote to the sector asking us all to review our plans for the summer and ensure we were prepared to manage expected passenger levels safely and minimise further disruption. Ministers subsequently implemented a slot amnesty programme to encourage airlines to remove flights from their schedules with no penalty. We held off putting additional controls on passenger numbers until this amnesty process concluded last Friday and we had a clearer view of the reductions that airlines have made.

Some airlines have taken significant action, but others have not, and we believe that further action is needed now to ensure passengers have a safe and reliable journey. We have therefore made the difficult decision to introduce a capacity cap with effect from 12 July to 11 September. Similar measures to control passenger demand have been implemented at other airports both in the UK and around the world.

Our assessment is that the maximum number of daily departing passengers that airlines, airline ground handlers and the airport can collectively serve over the summer is no more than 100,000. The latest forecasts indicate that even despite the amnesty, daily departing seats over the summer will average 104,000 – giving a daily excess of 4,000 seats. On average only about 1,500 of these 4,000 daily seats have currently been sold to passengers, and so we are asking our airline partners to stop selling summer tickets to limit the impact on passengers.

By making this intervention now, our objective is to protect flights for the vast majority of passengers at Heathrow this summer and to give confidence that everyone who does travel through the airport will have a safe and reliable journey and arrive at their destination with their bags. We recognise that this will mean some summer journeys will either be moved to another day, another airport or be cancelled and we apologise to those whose travel plans are affected.

The airport will still be busy, as we are trying to get as many people away as possible, and we ask you to bear with us if it takes a little longer to check in, go through security or collect your bag than you are used to at Heathrow. We ask passengers to help, by making sure they have completed all their COVID requirements online before they come to the airport, by not arriving earlier than 3 hours before their flight, by being ready for security with laptops out of bags and liquids, aerosols and gels in a sealed 100ml plastic bag, and by using e-gates in immigration where eligible. We are all recruiting as fast as we can and aim to return to the excellent service you should expect from the UK’s hub airport as soon as possible."

Finnair opens new polar route between Seattle and Helsinki

Seattle-Tacoma International Airport (SEA) welcomed its latest new international service on June 1 with Finnair’s inaugural service from Seattle to Helsinki. The flight’s shorter polar routing provides easy access to the Nordic countries as well as efficient connections to destinations throughout Europe and beyond. In Seattle, passengers can connect to the extensive network offered by Finnair’s oneworld partner, Alaska Airlines.

“We’re proud of the resilience of the Seattle market,” said Lance Lyttle, SEA Airport Managing Director. “Finnair’s Helsinki service is SEA’s eighth new international service to launch since the start of the pandemic, and we’re excited to be able to welcome them into our brand new International Arrivals Facility.”

With Alaska Airlines’ entry into the oneworld alliance in 2021, Alaska Mileage Plan members will be able to earn and redeem frequent flier miles on Finnair’s entire network.

SEA Airport is making significant investments to make international travel through SEA more efficient and representative of our region. The recently-opened new International Arrivals Facility provides travelers an expanded and more efficient experience to meet the growing regional demand for international travel. The new facility is over four times the size of the current facility and includes an iconic aerial walkway which is the longest over an active taxilane in the world!

The new flight operates three times per week – Monday, Wednesday, and Friday using an Airbus A330 aircraft.

United Airlines permanently eliminates change fees

United Airlines announced yesterday that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.

"Change is inevitable these days – but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach – and looking at new ways to serve our customers better."

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

New airline is now a member of oneworld

Marking a milestone in its 89-year history, Alaska Airlines this week celebrated its first day as a member of oneworld. Alaska becomes the 14th full member of the global alliance, just eight months after receiving a formal invitation from oneworld in July 2020.

"Joining oneworld is joining a family of the best airlines in the world," said Ben Minicucci, Alaska's CEO. "Being a part of the alliance allows us to provide fantastic global connectivity, a seamless travel experience and more valuable loyalty offerings for our guests. This alliance transforms Alaska into a truly global airline, connecting our strong West Coast network and destinations across North America with the worldwide reach of our oneworld partners."

With safety protocols in place due to the pandemic, Alaska and oneworld hosted a virtual celebration and news conference on March 31st in Seattle, the airline's hometown. Fellow airline members from around the world welcomed Alaska to the alliance with video greetings and provided versions of employees performing the Alaska Safety Dance, briefly renamed the Global Safety Dance.

"With Alaska Airlines now part of oneworld, we are excited to offer to customers even more destinations and flights, strengthened by Alaska's leading network on the U.S. West Coast," said oneworld CEO Rob Gurney, who joined Minicucci in Seattle for the event. "For oneworld top-tier customers, the joining of Alaska will provide even more opportunities for their status to be recognised as we look forward to a recovery in international travel."

For Alaska and its guests, oneworld provides a global network of flights to as many as 1,000 destinations across more than 170 countries and territories*. With its membership in the alliance, Alaska will add seven new airline partners and enhance its six existing partnerships with oneworld members.

"We're delighted to welcome Alaska to the oneworld family. As the industry recovers from COVID, airline alliances are going to be more important than ever. Alaska will be an asset to the alliance, positioning oneworld to deliver even more value to our customers and member airlines," said oneworld Governing Board Chairman and Qantas Group CEO Alan Joyce.

Effective today, all Alaska Mileage Plan members can earn miles when they fly any of the other 13 member airlines. Mileage redemption for flights on airlines that Alaska did not have previous partnerships with will occur in the coming months.

Alaska's elite Mileage Plan members automatically receive matching oneworld tier status: MVP Gold 75K = oneworld Emerald; MVP Gold = oneworld Sapphire; and MVP = oneworld Ruby. Depending on tier status, those passengers can enjoy a variety of privileges, including access to more than 650 international first and business class lounges*, fast track through security and priority baggage benefits. Guests with Emerald, Sapphire or Ruby status in any oneworld member airline's frequent flyer program will be able to use priority check-in desks, where available. Also, guests with Emerald or Sapphire status will be offered priority boarding.

"If you've been a frequent flier who has earned status with us, all that loyalty will go even further with benefits in oneworld to make your journey even more enjoyable," said Minicucci.

Flight connectivity becomes easier with Alaska's membership in oneworld, especially on international bookings, which includes a long-standing partnership with American Airlines. American, a oneworld founding member, sponsored Alaska's membership into the alliance.

"Alaska has been an outstanding partner to American for nearly 40 years and we're excited to do even more together in the years to come," said American Airlines President Robert Isom. "By connecting American's strength in long-haul international flying and Alaska's strong presence along the West Coast, we're building a better network for our customers than either airline could build alone."

The 14 full members of oneworld are: Alaska Airlines; American Airlines; British Airways; Cathay Pacific Airways; Finnair; Iberia; Japan Airlines; Malaysia Airlines; Qantas; Qatar Airways; Royal Air Maroc; Royal Jordanian; S7 Airlines and SriLankan Airlines. Fiji Airways is a oneworld connect partner offering select alliance benefits to frequent flyers from any oneworld member airline travelling on their flights.

SAS reopens routes

More and more countries are easing their travel restrictions, which enables SAS to resume flights to many destinations from June onwards. This primarily includes domestic flights within and between the Scandinavian countries, but flights to New York, Chicago and Amsterdam from Copenhagen are also set to resume.

In Sweden, SAS is adding four destinations from Arlanda; Malmö, Ängelholm, Kalmar and Skellefteå. SAS is also resuming flights from Stockholm to Helsinki and Turku, in Finland. In Norway, where SAS is already serving all domestic destinations, it will now be possible to fly from Bergen and Stavanger to Copenhagen and from Stavanger to Aberdeen.

From Copenhagen, SAS is resuming international flights to Amsterdam, New York and Chicago.

In addition to the destinations and routes which are now being added to the traffic program, SAS plans to offer more flights and destinations as the recommendations issued by different countries are relaxed and demand for travel in Scandinavia and globally increases.

SAS’ decision to resume flights and scale up existing services in all three countries means that SAS is set to double its capacity in June, from the equivalent of 15 to 30 aircraft in service.