Prestige Cruise Holdings (PCH) has announced that Mark Conroy will be appointed as an Executive Advisor to the company beginning January 31, 2013 when he will step down as President of Regent Seven Seas Cruises (RSSC). In his new role, Conroy will advise Frank Del Rio, PCH’s Chairman and CEO, and Kunal S. Kamlani, PCH’s President and COO on a series of core business strategies. PCH is the parent company of Oceania Cruises (OCI) and RSSC.
"Mark is a true professional and respected cruise industry expert who has been the guiding force behind Regent Seven Seas Cruises and its success since the very beginning," Del Rio said. "His insights into travel agent and guest relations, product development, and sales and marketing strategies have been and will continue to be an invaluable asset across our portfolio of brands."
"I’m very much looking forward to my new advisory role and taking a step back from the daily grind and extensive travel associated with running an international cruise line,” Conroy said. “I enter my new role with the confidence that the day-to-day running of the company is in the capable hands of a seasoned team."
Effective January 31, 2013, Kamlani will assume the role of President of RSSC in addition to his current responsibilities as President of OCI. Additionally, RSSC-veteran Randall Soy, CTC, has been promoted to Executive Vice President of Sales and Marketing, reporting directly to Kamlani.
"We have one of the best teams in the industry," Del Rio said. "In a little more than a year since he rejoined the company, Kunal has successfully delivered many of the innovations that have benefited our guests and travel agent partners alike including the company’s new anti-rebating policy across both brands, the expansion of our Oceania Club loyalty program and the successful launch of the second new vessel in the company’s history."
"Mark has led an incredible team that is known for consistently delivering an ultra-luxury experience that is second to none," Kamlani said. "I look forward to continuing our focus on our onboard product and service excellence that our guests have come to expect."
In his new role, Soy will be directly responsible for all marketing, sales and e-commerce strategies for RSSC. Soy is the company’s longest-tenured employee at more than 22 years.
"Randall is extremely well respected within the company and by our travel agent partners," Del Rio continued. "I am confident that under Kunal and Randall’s leadership, the team will continue to deliver the extraordinary sales and marketing support that our travel partners have come to expect as we prepare RSSC for an entirely new phase of growth."
Soy began his career with Seven Seas Cruise Line in 1990 and has held a variety of progressive senior roles including Director of National Accounts and Group Sales, Vice President of Channel Sales and most recently served as Senior Vice President of Sales. While at RSCC, he initiated the company’s first Business Development Manager Team; launched the brand’s Seven Seas Council top producer program; and expanded the company’s investment and resources for national and key accounts.